Sure... go to Administration > Issues > Issue Type Screen Schemes and find the Scheme that your project is using.
Click on Configure. Now find the Issue Type you are trying to add a field for. Click on the Screen Scheme for that Issue Type.
Now you can see Issue Operation for "Create Issue" and you can see the Screen for that operation. If you don't see the Create Issue operation, then use the one for "Default if no mapping exists". If you havent changed anything yet, it's probably the screen called Create Screen. Click on that Screen name.
Now you get a list of fields. These are the fields that are available to add in the Customer Portal form. You can add any fields you want to this Create Screen.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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