How to add a new field under JIRA Service Desk

How to add a new field under Service Desk “Customer portal” activity type, edit form. I want to add there new visible fields.


3 answers

By the way, I said "Edit Screen" earlier when I meant "Create Screen".

Sure... go to Administration > Issues > Issue Type Screen Schemes and find the Scheme that your project is using.

Click on Configure. Now find the Issue Type you are trying to add a field for. Click on the Screen Scheme for that Issue Type.

Now you can see Issue Operation for "Create Issue" and you can see the Screen for that operation. If you don't see the Create Issue operation, then use the one for "Default if no mapping exists". If you havent changed anything yet, it's probably the screen called Create Screen. Click on that Screen name.

Now you get a list of fields. These are the fields that are available to add in the Customer Portal form. You can add any fields you want to this Create Screen.

Andre,

For the fields to show up when you click on "Add Field", the field has to be on the Edit Screen for that Screen Scheme.

Thank you very much, but this is my 1st day with Jira, can you explain, where I can configure/ find the "Edit Screen for that Screen Scheme", thanks

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

490 views 2 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you