It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to add a new Group in JSD


I'm trying to create new group for my service desk members and new groups for my customer that I will assign to my ServiceDesk

But I'm unable to assign these group, each time JSD told me "No Match"

Thanks for your help :s

2 answers

1 accepted

0 votes
Answer accepted

Issue is now solved. Yesterday I was unable to find my brand new created groups and today I can see them....

Maybe there is a nightly tasks ? Or by doing the "re-index" ....

But now I'm able to assign my groups and my users ...


Can you provide more details where you can see the message? Please note group name is case-sensitive

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Apr 08, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: A stylish new portal in 4.1 - April 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server...

319 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you