How to add a new Group in JSD


I'm trying to create new group for my service desk members and new groups for my customer that I will assign to my ServiceDesk

But I'm unable to assign these group, each time JSD told me "No Match"

Thanks for your help :s

2 answers

1 accepted

Issue is now solved. Yesterday I was unable to find my brand new created groups and today I can see them....

Maybe there is a nightly tasks ? Or by doing the "re-index" ....

But now I'm able to assign my groups and my users ...


Can you provide more details where you can see the message? Please note group name is case-sensitive

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