How to add a new Group in JSD


I'm trying to create new group for my service desk members and new groups for my customer that I will assign to my ServiceDesk

But I'm unable to assign these group, each time JSD told me "No Match"

Thanks for your help :s

2 answers

1 accepted

This widget could not be displayed.

Issue is now solved. Yesterday I was unable to find my brand new created groups and today I can see them....

Maybe there is a nightly tasks ? Or by doing the "re-index" ....

But now I'm able to assign my groups and my users ...


This widget could not be displayed.

Can you provide more details where you can see the message? Please note group name is case-sensitive

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