How to add Permission so user can only view Portal and not JIRA


according to this post:

it should be possible to setup the permissions that a customer only can access the portal and not the normal JIRA.

Can you tell me how the permissions need to be setup?

4 answers

1 accepted

0 vote
Jack Brickey Community Champion Jan 24, 2018

the user needs to be assigned to the role of Service Desk Customer. If the 'customer' has a Jira account where JSD is hosted they can only view the JSD project if you give them (or group they are in) Browse permissions.

1 vote
Susan Hauth Community Champion Jan 24, 2018

Hi Malte,

Did you grant that user a Jira Software/Core license?  If you did they will be able to get Jira.  Remove that license and they will only be able to get to Portal.


perfect! That was the clue!


Susan Hauth Community Champion Jan 24, 2018

Great...Please mark this as solved (Little checkbox beside the Votes)

It seems not to work.

here is my setup


So when the user removes the last part of the URL he arrives here in the JIRA Dashboard



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