according to this post:
it should be possible to setup the permissions that a customer only can access the portal and not the normal JIRA.
Can you tell me how the permissions need to be setup?
the user needs to be assigned to the role of Service Desk Customer. If the 'customer' has a Jira account where JSD is hosted they can only view the JSD project if you give them (or group they are in) Browse permissions.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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