How to add Permission so user can only view Portal and not JIRA

[Malte Kottich Private]

Hi,

according to this post:

https://jira.atlassian.com/browse/JSDSERVER-62

it should be possible to setup the permissions that a customer only can access the portal and not the normal JIRA.

Can you tell me how the permissions need to be setup?

[Jack Brickey · Accepted solution]

the user needs to be assigned to the role of Service Desk Customer. If the 'customer' has a Jira account where JSD is hosted they can only view the JSD project if you give them (or group they are in) Browse permissions.

[Susan Hauth _Jira Queen_]

Hi Malte,

Did you grant that user a Jira Software/Core license?  If you did they will be able to get Jira.  Remove that license and they will only be able to get to Portal.

Susan

[Malte Kottich Private]

perfect! That was the clue!

Thanks!

[Susan Hauth _Jira Queen_]

Great...Please mark this as solved (Little checkbox beside the Votes)

[Malte Kottich Private]

So when the user removes the last part of the URL he arrives here in the JIRA Dashboard

[Malte Kottich Private]

It seems not to work.

here is my setup