How to add Permission so user can only view Portal and not JIRA

Hi,

according to this post:

https://jira.atlassian.com/browse/JSDSERVER-62

it should be possible to setup the permissions that a customer only can access the portal and not the normal JIRA.

Can you tell me how the permissions need to be setup?

4 answers

1 accepted

0 votes
Accepted answer
Jack Brickey Community Champion Jan 24, 2018

the user needs to be assigned to the role of Service Desk Customer. If the 'customer' has a Jira account where JSD is hosted they can only view the JSD project if you give them (or group they are in) Browse permissions.

1 vote
Susan Hauth Community Champion Jan 24, 2018

Hi Malte,

Did you grant that user a Jira Software/Core license?  If you did they will be able to get Jira.  Remove that license and they will only be able to get to Portal.

Susan

perfect! That was the clue!

Thanks!

Susan Hauth Community Champion Jan 24, 2018

Great...Please mark this as solved (Little checkbox beside the Votes)

It seems not to work.

here is my setup

screencapture-jira-db-n-plugins-servlet-project-config-SSD-permissions-1516804803250.png2018-01-24-03-33-06.png

So when the user removes the last part of the URL he arrives here in the JIRA Dashboard

 

2018-01-24-03-54-31.png

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

1,122 views 32 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you