It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to access JIRA Service Desk


I signed up today for a free trial of JIRA Service Desk. After much hunting I am unable to locate how to access the product - its does not appear in my Applications dropdown and I have no idea how to use the product.

I need to use this ASAP and appreciate any guidance in helping me access it so I can configure and get started with my customer service issues.

Thank you!

1 answer

1 accepted

0 votes
Answer accepted
Jack Community Leader Jul 19, 2018

@Alok_Bhargava, did you go with Server or Cloud? If server then you should have clicked a Download button and if it succeeds it will be in your default download folder. Or should be. If not try again. If cloud there is no download you just access via the URL that is created.

@Jack Many thanks for the fast response!  I signed up for Cloud. The problem is that I don't have a URL - the setup process seemed to have completed but it is possible that it got interrupted.

Now under Admin > Users I have access to JIRA Service Desk but no clue how to access it.

Jack Community Leader Jul 19, 2018

it should be -

replace urcompany with the company name you provided during setup

We have been using JIRA and Confluence for a couple of years now. takes me directly to JIRA.


And the "Switch to" menu does not show JIRA Service Desk.


Jack Community Leader Jul 19, 2018

@Alok_Bhargava, if you are on cloud already for Jira/Confluence then you simply want to go to the system admin area, assuming you are an admin, and click on Applications. If JSD has been enabled you will find it there. Once it is installed on your instance you are good to go and you simply need to create a new project and select JSD as the type.

Thanks @Jack!  Very helpful!

Jack Community Leader Jul 20, 2018

You are most welcome. If your question is now resolved be sure to click the checkmark above to accept solution as it helps others when they have a similar question.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

1,887 views 10 17
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you