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How to Change the From Name in Jira Service Desk notifications

Hello, 
I've tried to find an answer to this but have been unable to.  I am not looking to change the way our agents' email addresses are displayed, as I've seen is a big complaint.

All of our notifications, such as Request Resolved, Participant Added, Request Reopened, etc., are coming from a former employee who initially set up Service Desk for us.

I am just trying to determine where his name is pulling from and then how I can change the name on these notifications to be from a different account.
In the Project Settings > Details, I already removed him as the Project Lead last week, but it doesn't seem to have made a difference - all of our automated notifications seem to be from him.
Thank you!

2 answers

0 votes

Hi,

You did not indicate which platform you are on.  If you're on Server - go to Applications - Email Requests.  That's where the email for each service desk is configured.

Hope that helps

Susan

We are on cloud, I couldn't find the location you described.

We are on cloud, I couldn't find the location you described.

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