I've tried to find an answer to this but have been unable to. I am not looking to change the way our agents' email addresses are displayed, as I've seen is a big complaint.
All of our notifications, such as Request Resolved, Participant Added, Request Reopened, etc., are coming from a former employee who initially set up Service Desk for us.
I am just trying to determine where his name is pulling from and then how I can change the name on these notifications to be from a different account.
In the Project Settings > Details, I already removed him as the Project Lead last week, but it doesn't seem to have made a difference - all of our automated notifications seem to be from him.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you! ...
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