Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements


  • Give kudos
  • My kudos


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How scalable is Jira Service Desk, Server/data center version


I am just looking online about Jira service desk Server/Data center version and how scalable it is/ the limitations. I can't really seem to find anything that relates to those versions, only cloud. 

The sort of things I am looking at are: 

- Number of handlers, is there a limit? Does the amount of handlers effect the performance?  (roughly between 700-800 handlers on out JSD)

- Numbers of users on the system

- Number of users not currently using the system, is there a limitation on this and will it effect performance if we have lots of inactive users?

- How many tickets can be raised concurrently?

- How many tickets being updated concurrently?


Any responses will be greatly appreciated and any recommendations more so!



1 answer



Some of the answers you are looking for may be found on this official page


Also version 8 of jira does much better then version 7 regarding performances.


Good luck,




Okay, I shall have a look!



Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

183 views 2 3
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you