I am setting up automations in Service Desk 2.5. I don't see anywhere that shows how often these new automation rules run? Does anyone know?
In the 3rd party automation plugin, you could set cron schedules for automations to run every five minutes, for example.
Currently the automation rules are all event driven.
In the future we may consider some time based one but most likely this be "quasi event drive" eg run a rule when a ticket has not changed state after 3 days. The quasi event here is "hasnt changed state for 3 days" even if in implementation terms if "periodic" checks
Hi all! We’re interested in learning more about your ITSM practices - what’s the current state of your ITSM practices? What are your aspirations for your IT team in the future? Which ITSM trends ar...
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