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How often do Service Desk automations run?

I am setting up automations in Service Desk 2.5. I don't see anywhere that shows how often these new automation rules run? Does anyone know?

In the 3rd party automation plugin, you could set cron schedules for automations to run every five minutes, for example.

2 answers

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Timothy Chin Community Leader Jul 09, 2015

Automation in Servicedesk is event triggered. No?

Ah is it? Ok, that answers my question. Cheers

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Currently the automation rules are all event driven.  

In the future we may consider some time based one but most likely this be "quasi event drive" eg run a rule when a ticket has not changed state after 3 days.  The quasi event here is "hasnt changed state for 3 days" even if in implementation terms if "periodic" checks

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