I am setting up automations in Service Desk 2.5. I don't see anywhere that shows how often these new automation rules run? Does anyone know?
In the 3rd party automation plugin, you could set cron schedules for automations to run every five minutes, for example.
Currently the automation rules are all event driven.
In the future we may consider some time based one but most likely this be "quasi event drive" eg run a rule when a ticket has not changed state after 3 days. The quasi event here is "hasnt changed state for 3 days" even if in implementation terms if "periodic" checks
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs