How many JSU plugin licenses should be purchased for 15 agents?

Hi All,

We have 15 agent licences for Jira Service Desk. We are planning to buy Jira Suite Utility Plugin for our implementation.

Can you please confirm we should buy it for 25 users (as per pricing details) or should it include customer count as well?

Thanks in advance,

Suhas

1 answer

1 accepted

0 vote

It needs to be licensed for the highest tier of users you have. 

15 Agents means you'll need to get a 25 user licence for it, assuming you don't have more than 25 Software or Core users in your Jira installation.  Customer numbers are irrelevant.

Pricing is at https://marketplace.atlassian.com/plugins/com.googlecode.jira-suite-utilities/server/pricing

Awesome. Thanks for quick response @Nic Brough [Adaptavist]. This is really a helpful information.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,236 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you