Hey Johannes,
From the customer portal, you will only be able to search for issues that:
* Were opened by you.
* You are a participant.
* If you are on JSD 3.3+, you will be able to find issues opened by other members of your organizations.
Typically, customers will not have access to issues that were opened by other customers, unless the issue falls within the scenarios described above.
Cheers,
Lucas
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