When commenting on a Service Desk ticket, you have the option to make the comment Internal or External, and if Internal, a label is applied to the comment on the ticket.
However, if internal parties receive the comment via email, nowhere in the email does it state if the comment is internal or external.
Further, it appears that if one replies via email to one of these internal comments, the newly created comment is also internal (which is good/what we'd expect), yet the "Internal" label is missing on the ticket in JIRA.
My question is: Is there any way to fix this? Or is this a bug? Seems odd that a reply to an internal comment behaving as an internal comment would fail to have the appropriate label.
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG