When commenting on a Service Desk ticket, you have the option to make the comment Internal or External, and if Internal, a label is applied to the comment on the ticket.
However, if internal parties receive the comment via email, nowhere in the email does it state if the comment is internal or external.
Further, it appears that if one replies via email to one of these internal comments, the newly created comment is also internal (which is good/what we'd expect), yet the "Internal" label is missing on the ticket in JIRA.
My question is: Is there any way to fix this? Or is this a bug? Seems odd that a reply to an internal comment behaving as an internal comment would fail to have the appropriate label.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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