Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How does JSD Customer Portal Authenticate?

Where is the setting for how the customer portal for JIRA Service Desk authenticates?  We have a custom authenticator for JIRA in seraph-config, but JSD ignores seraph and authenticates on it's own somehow.  Is there a way to make JIRA and JSD use our custom seraph authenticator?  The customers for JIRA and JSD are the same, there's no reason to have two authenticators.  If we log in to JIRA and then open a new tab with the customer portal they are authimatically logged in (which is our current work around), but if someone is NOT logged into JIRA and browses straight to the customer portal they can't log in.  Is there a way to redirect the login link on the Customer Portal with the same link in JIRA?  Or something like that?

1 answer

We are using JIRA Software 7.2.10 and JIRA SD 3.2.10

We are having the same problem. Did you find a solution for this already?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Mindville Insight users, we need your help! (there might be swag involved)

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you!  ...

276 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you