How do you update "Pending Reason" - service desk

In Jira Service Desk, we have a "Pending Reason" field that has 5 possible answers in a dropdown menu. I'd like to update the dropdown with addtional reasons -- does anybody know how?

 

 

3 answers

1 accepted

This widget could not be displayed.

I had a quite difficult time to find this one so I want share this information for you guys also.

 

"Pending reason" is a custom field. So you can alter the options by log in as admin, go to Jira Settings, go to Custom Fields and search for the "Pending Reason" custom field. Click the three dots and choose Configure. There you have option to Edit Options.

perfect. works perfect. I often cant find things, in this case it was NOT on the "field configurations" area which i reached by link from the screens menu.

This widget could not be displayed.

Log in as an admin, go to the service desk configuration in the project to see how the field is set up, and follow that to the list of options.

This widget could not be displayed.

Thanks, I found it, I was trying to edit the field, but I needed to configure it.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

536 views 23 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you