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How do you solve the small screenshot view in the Customer Portal?

Hi.
Confluence is used as our customer portal KB for our JSD project.

In the old confluence editor, I was able to attach a screenshot and assign a link (URL) by pressing CTRL+k and typing a web address.
This allowed me to overcome a major flaw in the customer portal view.

The customer portal view is too narrow. Screenshots are being resized to a point where they are not visible and unusable.

My workaround allowed me to host my screenshots in AWS and then in confluence I could add a URL to screenshots.
This means that a customer could click on the resized screenshot in the portal view and then get a larger view of that screenshots.

In the new confluence editor, this is no longer available.

So Atlassian took away my only workaround to a bug that they introduced in the Customer Portal KB view.

 

Do you have a workaround for this? Given you're using Confluence as a KB space for your customers via Customer Portal.

 

2 answers

1 accepted

0 votes
Answer accepted

Here's a solution if you have your screenshot hosted somewhere.

 

<a target='_blank' href="https://tinyurl.com/xxxxxx" style="overflow: hidden; display: block;">
<img src="https://tinyurl.com/xxxxxx" width="600px" border="1px">
</a>
0 votes

Hi @Gil 

I'm afraid the only workaround is to include an additional link at the bottom of the image to the AWS URL.

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