How do you set the "from" address for JIRA Service Desk

[Ross Saunders]

We have set up Jira Service Desk, and have configured IMAP with a particular address, however sent messages come from our @company.atlassian.net address, which does not represent our company. How do we change the "from" address to our @company.com address?

[Alexis Robert]

Hello, 

in the Outgoing Mail administration menu, you can configure a "From" address. It is explained in this guide: https://confluence.atlassian.com/adminjiraserver071/configuring-jira-s-smtp-mail-server-to-send-notifications-802592930.html

The option you're looking for is the third field as shown in this image: 

What is currently configured here for you instance ? 

Cheers, 

--Alexis

[Ross Saunders]

Hi Alexis, we are on Jira Cloud, there is no option for SMTP, only enable/disable outgoing mail.

[Alexis Robert]

Hi Ross, 

if you're using Jira Cloud then I'm afraid this option is not configurable if you look at this table.

However it seems that you can authorize your cloud instance to send emails on behalf of your company domain if you look at this page, might be worth a try

Cheers, 

--Alexis