How do you set an assignee based on a custom field?

We are using Service Desk for a project that maps to the issue type task on the back end. For this service desk there are 6 choices for "Customer Request Type." Depending on which of the 6 choices is selected in the customer request type field we want the issue to automatically update the issue's assignee. Is this possible?

1 answer

If I am understanding you correctly, when you define the fields for the different "Request Types", you can also preset the value of the "assignee" field for each on of the different "Request Types" 

Where is this? Sorry, I must be missing it.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

970 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you