We had a Jira project set up with a mail handler previously. We were able to have the issue priority set to high based on the high priority setting for the email. We would like to do the same thing for our Service Desk project on incoming requests through email. I didn't see any way of doing this when setting up the email requests within the project.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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