We had a Jira project set up with a mail handler previously. We were able to have the issue priority set to high based on the high priority setting for the email. We would like to do the same thing for our Service Desk project on incoming requests through email. I didn't see any way of doing this when setting up the email requests within the project.
Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk! We’d love to hear your thoughts on the pros and ...
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