We had a Jira project set up with a mail handler previously. We were able to have the issue priority set to high based on the high priority setting for the email. We would like to do the same thing for our Service Desk project on incoming requests through email. I didn't see any way of doing this when setting up the email requests within the project.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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