How do you "close" service desk issues that are done or resolved from your queue?

Once I select "done" or "rejected". the service desk issues still show in my "open" queue. Is there a way to move these out of open status?

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Accepted Answer
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Susan Hauth Community Champion May 23, 2017

What is the criteria in your Open Queue?  When you say select Done or Rejected is that updating the REsolution or the status of the issue. 

Thank you so much! I was searching and found out looking through the queue that I could adjust the content based on status.

I fixed it! I appreciate the response

 

 

 

Susan Hauth Community Champion May 23, 2017

Great....

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