How do you make Operational of Product categorization subdivisions?

I cannot find where to do this. I can select for instance 'Software' but next to this the dropdownlist is empty (shows 'none')


Thank you very much



2 answers

1 vote

Hi Marc,

In JIRA Service Desk there is an Operational categorization field which is a category of action or function required to fulfill the request.  This can be found in the incidents issue type per the Incident Management knowledge base article.

If that is what you're talking about please see the Incident Management knowledge base article for more information about this field.



Hi Branden,


Thank you, I found what I was looking for.



Where did you find your answer?  I am looking for how to change the dropdown contents without any luck. 

I second John's request for more information.

The pages provided have no information on how to customize the Product categorization or Operational categorization fields.

Even the Administering service desk projects page has no links for this.

Using the search box is not returning pages that allow customization, but rather pages that contain these words in tables that define what they mean


After fiddling in the Admin screens I found it under Fields > Custom Fields.

After scrolling to find the relevant field click on the right menu to choose Configure and then on the next screen click Edit Options.

If you want to have child options for these, click on the link in the Option name column.

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