How do you get the channel string to create issues via the Service Desk API?

I've tried /rest/servicedeskapi/info and /request. I can't seem to get the infoo it's asking for. 

1 answer

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Gaston Valente Community Champion Oct 27, 2017

Hi Ramiro,I think this is the resource you need:


https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-request-post

Create customer request
POST /rest/servicedeskapi/request
This method creates a customer request in a service desk.

Hello Gaston,

Thanks for the quick reply! I'm currently working with it and I may have the syntax wrong but here it is: 

 

curl --request POST --user username:password!  --header 'Accept: application/json' --header 'Content-Type: application/json' --data ' {"raiseOnBehalfOf": “<username>”, "requestFieldValues": {"summary": "An explanation is one line of text."

}, "requestTypeId": “<requestid>”, "serviceDeskId": “<Servicedeskid>”}' --url 'https://<instanceurl>t/rest/servicedeskapi/request'. I'm getting an error: 

 

"

<?xml version="1.0" encoding="UTF-8" standalone="yes"?><status><status-code>500</status-code><message>Unexpected character ('â' (code 226)): was expecting double-quote to start field name

 at [Source: org.apache.catalina.connector.CoyoteInputStream@f364396; line: 1, column: 3]</message><stack-trace>org.codehaus.jackson.JsonParseException: Unexpected character ('â' (code 226)): was expecting double-quote to start field name

"

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