The documentation for the global enabling of public service desks does not match JIRA cloud. The same is true for captcha. Searching in administration finds an entry for captcha but the page loaded does not have the captcha option. Can you please update the SW or the documentation?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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