For now, we have not linked our Knowledgebase so 'Find help forms' has been confusing our end users. I would like the option to have it remove or be able to customize it. Maybe something along the lines of 'What do you need assistance with?' - since it appears to be linked to service request types as well.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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