How do you change the default search box text in Jira Service Desk?

It currently states 'Find help forms'. What are the steps to modify this?



1 answer

0 vote
Jack Brickey Community Champion Sep 20, 2017

this is not possible, at least in Cloud version. i would guess it isn't there for Server either. What would you want it to say?

For now, we have not linked our Knowledgebase so 'Find help forms' has been confusing our end users. I would like the option to have it remove or be able to customize it. Maybe something along the lines of 'What do you need assistance with?' - since it appears to be linked to service request types as well. 

Jack Brickey Community Champion Sep 20, 2017

there is a suggestion open to remove. See/vote for JSDCLOUD-2488

Thanks. I came across this image in one of the help documents, where the search box states 'Find a solution'


Jack Brickey Community Champion Sep 21, 2017

Interesting. Can you add a link to where you found this? Server or Cloud docs? There may be a way to change and I just haven't found it. 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

968 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you