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How do we allow comments to be added to resolved issues? Edited

I'm administering an instance of Service Desk, and we would like comments to be able to be added to resolved issues. 

Currently, for example, when a user emails to say "Thanks!" after we resolve their issue, a new issue is created.  

How do I allow comments to be added to resolved issues?

3 answers

1 accepted

1 vote
Answer accepted

We ended up solving this by adding the following Workflow Step Properties to the 'Done' workflow step:

jira.permission.comment.group = whatever group service desk staff are in, so that they can comment

and

jira.permission.comment.reporter = 

That's intentionally left blank.

Hope that helps someone down the track.

Hi @Jake !,

 

Instead please validate below option which won't allow comments to be posted after resolving an issue.

https://confluence.atlassian.com/jira060/how-to-deactivate-comments-for-closed-issues-370705204.html

 

Thanks,

RamaRao

Thank you Ramarao, but we were looking for a way to ALLOW comments for closed issues.

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0 votes
Olga Videc Community Leader Jun 05, 2019

Hello Jake, 

Plese, check your project automation.

Project -> settings -> Automation

Check witch rules you use. 

Also, check your Automation Log, it should help you detect the rule.

Project -> settings -> Automation -> View Log

BR, Olga

Thank you Olga, however we have no automation rules in place.

Like Ramarao g.v. likes this

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