I'm administering an instance of Service Desk, and we would like comments to be able to be added to resolved issues.
Currently, for example, when a user emails to say "Thanks!" after we resolve their issue, a new issue is created.
How do I allow comments to be added to resolved issues?
We ended up solving this by adding the following Workflow Step Properties to the 'Done' workflow step:
jira.permission.comment.group = whatever group service desk staff are in, so that they can comment
That's intentionally left blank.
Hope that helps someone down the track.
Hi @Jake !,
Instead please validate below option which won't allow comments to be posted after resolving an issue.
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