How do people cc'd on an email to Service Desk get added as watchers?

[David Snowsill]

Hi,

Can anyone please give me directions on how to add people cc'd on an email to Service Desk as watchers to the issue created?

Regards,

David

[Angélica Luz · Accepted solution]

Hi David,

Thank you for reaching out to Atlassian Community!

Currently, it’s not possible to add users as watchers using CC.

When sending an email to service desk, only the reporter and participants will be added. Who is sending the email will be the reporter and any other email added to the TO and CC will be added as participants.

Watchers are restricted to licensed users and must be added manually on each ticket.

We have a feature request suggesting the implementation of the ability to add watchers using the CC field:

• Mail handler for JIRA SD does not support CC watchers

Please, click on vote and watch to receive updates.

Regards,
Angélica