How do members of an organization see requests put in by other organization members

New to service desk and have different organizations that we support. How can members of an organization view requests put in by other members of their organization?

1 answer

0 vote
Susan Hauth Community Champion Jan 25, 2018

Hi,

You have to set the customer permissions in the Project Settings - Who can customers share requests with = "Any customer or organization, by searching in this project".   THen when a customer raises a request they will have a share with option at the bottom.  If member of only one organization then they will default to that organization and everyone will have visibility.

They can choose to make it private and there isn't really any way to stop that.

 

Hope that helps...

Susan

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,232 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you