It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do i import issues from excel into Jira Service Desk

Galvin Tan Jan 09, 2018

Hi, I had tried some of the methods in doing backlogging/importing issues from excel into Jira service desk but once imported, the date created of the issues are the date of the issues imported, not the actual issue's date which will cause errors or inaccuracy in the SLAs. Hoping to seek some advice from the community. Hope to hear from you guys soon. Thanks



1 answer

1 accepted

0 votes
Answer accepted
Gonchik Tsymzhitov Community Leader Jan 09, 2018

Hi Galvin! 

As I understand you used this instruction for import issues


Could you create issue in Jira Service Desk and export it into csv, 

then you can use the same table format.

I use every time this step for double check it, the columns.


Hope it helps. 


Gonchik Tsymzhitov 

Galvin Tan Jan 09, 2018

Hi Gonchik,

Thanks for the prompt reply, I had tried the following method that you suggested but it does not import the date created. Instead, Jira creates a new date. 

Eg. Date stated in CSV is 20/11/17 but date stated in Jira is date of import. 

Can you please advice? Thanks.



Gonchik Tsymzhitov Community Leader Jan 09, 2018



I was wondering if you could set into Field "Date Created", using some editor your issue created date. e.g.

issue key,summary,votes,labels,labels,Date Created
TT-1,Original summary,1,label1,label2,2017-12-10 12:30:10
TT-1,,7,label-1,label-2,2000-02-10 12:00:10

you need to check date format. 


Well, let's check it on the exported example. Could you export one issue from Jira Service Desk and then change Date Created value, issue key. After import it. If you can reproduce it, please provide you version I will check it on my test machine.



Gonchik Tsymzhitov

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira Service Desk

4 changes to queues and issues you don’t want to miss

Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...

655 views 9 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you