How do i import issues from excel into Jira Service Desk

Hi, I had tried some of the methods in doing backlogging/importing issues from excel into Jira service desk but once imported, the date created of the issues are the date of the issues imported, not the actual issue's date which will cause errors or inaccuracy in the SLAs. Hoping to seek some advice from the community. Hope to hear from you guys soon. Thanks

 

Regards,
Galvin

1 answer

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Gonchik Tsymzhitov Community Champion Jan 09, 2018

Hi Galvin! 

As I understand you used this instruction for import issues

https://confluence.atlassian.com/adminjiraserver073/importing-data-from-csv-861253680.html

 

Could you create issue in Jira Service Desk and export it into csv, 

then you can use the same table format.

I use every time this step for double check it, the columns.

 

Hope it helps. 

Cheers,

Gonchik Tsymzhitov 

Hi Gonchik,

Thanks for the prompt reply, I had tried the following method that you suggested but it does not import the date created. Instead, Jira creates a new date. 

Eg. Date stated in CSV is 20/11/17 but date stated in Jira is date of import. 

Can you please advice? Thanks.

 

Regards,
Galvin

Gonchik Tsymzhitov Community Champion Jan 09, 2018

Galvin, 

 

I was wondering if you could set into Field "Date Created", using some editor your issue created date. e.g.

issue key,summary,votes,labels,labels,Date Created
TT-1,Original summary,1,label1,label2,2017-12-10 12:30:10
TT-1,,7,label-1,label-2,2000-02-10 12:00:10

you need to check date format. 

 

Well, let's check it on the exported example. Could you export one issue from Jira Service Desk and then change Date Created value, issue key. After import it. If you can reproduce it, please provide you version I will check it on my test machine.

 

Cheers,

Gonchik Tsymzhitov

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