How do i import issues from excel into Jira Service Desk

Hi, I had tried some of the methods in doing backlogging/importing issues from excel into Jira service desk but once imported, the date created of the issues are the date of the issues imported, not the actual issue's date which will cause errors or inaccuracy in the SLAs. Hoping to seek some advice from the community. Hope to hear from you guys soon. Thanks



1 answer

1 accepted

Accepted Answer
0 votes
Gonchik Tsymzhitov Community Champion Jan 09, 2018

Hi Galvin! 

As I understand you used this instruction for import issues


Could you create issue in Jira Service Desk and export it into csv, 

then you can use the same table format.

I use every time this step for double check it, the columns.


Hope it helps. 


Gonchik Tsymzhitov 

Hi Gonchik,

Thanks for the prompt reply, I had tried the following method that you suggested but it does not import the date created. Instead, Jira creates a new date. 

Eg. Date stated in CSV is 20/11/17 but date stated in Jira is date of import. 

Can you please advice? Thanks.



Gonchik Tsymzhitov Community Champion Jan 09, 2018



I was wondering if you could set into Field "Date Created", using some editor your issue created date. e.g.

issue key,summary,votes,labels,labels,Date Created
TT-1,Original summary,1,label1,label2,2017-12-10 12:30:10
TT-1,,7,label-1,label-2,2000-02-10 12:00:10

you need to check date format. 


Well, let's check it on the exported example. Could you export one issue from Jira Service Desk and then change Date Created value, issue key. After import it. If you can reproduce it, please provide you version I will check it on my test machine.



Gonchik Tsymzhitov

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity! more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

21,025 views 13 32
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you