How do i customize my SLA alert/notification timing?

Hi all, I had tried to use the automation rule method to send notification/alert message to remind/trigger me when my SLA is at risk of breaching but the current condition only allows me to choose either 30mins or an hour for the reminder. What can I do to change the timing? like for example 6hours remaining to remind me? Hoping to seek some advice from the community. Hope to hear from you guys soon. Thanks

Regards,
Galvin


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