How do i create a time report from JIRA service desk?

[Karen Sinclair]

I can see the time tracking report under the software side, however I am unable to find the 'time tracking' report for JIRA Servicedesk?

help?

[Bharath Kumar Kappala · Accepted solution]

@Karen Sinclair Time Tracking report is a in-built report for Jira Software projects you would not have such reports for a Jira service desk project. You can build a lot of custom reports and view other built in reports for JSD projects in Jira, alternatively you can use dashboards which will help you on reporting.

Hope this helps!!

[Karen Sinclair]

Nah, not really.  Why would we have timetracking available in the JSD tickets, if we can't report on them???? - is there an easy way to create a filter? does the dashboard have the ability to track time on tickets?

[Bharath Kumar Kappala]

You can use the regular filter but the trick here is to add the time tracking related fields to the gadget and that will help you on the reporting, attached is a image