How do I trigger an email for tickets that aren`t updated in the last 24 hours?

[Joshi, Hardik]

I looked at Project Automation but did not find a rule. There are rules around SLAs however there`s nothing around triggering emails when an issue is not updated in the last 24 hours.

[Leonard Winck · Accepted solution]

Do you want to send a mail with all those issues to a specific person or group, or to the assignees of said tickets?

For the former, filter by a JQL like this "statusCategory != Done AND updated <=-24h" and then just create an automation which will run every 24h, sending a list of those issues to the specified person/group.

If you want to send a mail to every single assigne with issues not updated in 24h, use this slightly modified JQL ""statusCategory != Done AND updated <=-24h AND assigne = currentUser()" and save it as public. Then create a subscription for it, selecting the wanted group as recepients and configure it to run daily.