How do I set up incoming email into my service desk on-demand?

Hi,

The docs at https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Receiving+requests+by+email say I should:

Adding an email account
Open your service desk project and proceed to Settings > Email settings. Turn on email requests by selecting the Turn it on button. Easy enough.
If you're using JIRA Service Desk Cloud (hosted by Atlassian), you will see a default email address based on your site's URL. You can use both this existing email address and a new linked email account for your service desk email channel.

Select Add email account. Choose your email service provider and enter the requested details before selecting Next. 
If you have two-step verification enabled for your Gmail account, you will need to set up an application-specific password.

Where is the 'Settings->Email settings' setting? I can't find it anywhere?

Thanks,
Joe 

 

2 answers

0 votes
Paulo Hennig Atlassian Team Aug 06, 2015

Hello Josef,

On the top of the screen (Header), click on Service Desk, then select a project. (Service Desk project > Settings > Email Settings).

Please let us know if you were able to find it (or not).

I found it!

I spent a long time looking for it before, and have no idea why I couldn’t find it before. Very confused.
But, thanks :).
Joe

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

655 views 4 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot