The docs at https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Receiving+requests+by+email say I should:
Adding an email account Open your service desk project and proceed to Settings > Email settings. Turn on email requests by selecting the Turn it on button. Easy enough. If you're using JIRA Service Desk Cloud (hosted by Atlassian), you will see a default email address based on your site's URL. You can use both this existing email address and a new linked email account for your service desk email channel. Select Add email account. Choose your email service provider and enter the requested details before selecting Next. If you have two-step verification enabled for your Gmail account, you will need to set up an application-specific password.
Where is the 'Settings->Email settings' setting? I can't find it anywhere?
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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