How do I set up incoming email into my service desk on-demand?


The docs at say I should:

Adding an email account
Open your service desk project and proceed to Settings > Email settings. Turn on email requests by selecting the Turn it on button. Easy enough.
If you're using JIRA Service Desk Cloud (hosted by Atlassian), you will see a default email address based on your site's URL. You can use both this existing email address and a new linked email account for your service desk email channel.

Select Add email account. Choose your email service provider and enter the requested details before selecting Next. 
If you have two-step verification enabled for your Gmail account, you will need to set up an application-specific password.

Where is the 'Settings->Email settings' setting? I can't find it anywhere?



2 answers

0 votes
Paulo Hennig Atlassian Team Aug 06, 2015

Hello Josef,

On the top of the screen (Header), click on Service Desk, then select a project. (Service Desk project > Settings > Email Settings).

Please let us know if you were able to find it (or not).

I found it!

I spent a long time looking for it before, and have no idea why I couldn’t find it before. Very confused.
But, thanks :).

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

1,185 views 10 13
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you