The docs at https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Receiving+requests+by+email say I should:
Adding an email account Open your service desk project and proceed to Settings > Email settings. Turn on email requests by selecting the Turn it on button. Easy enough. If you're using JIRA Service Desk Cloud (hosted by Atlassian), you will see a default email address based on your site's URL. You can use both this existing email address and a new linked email account for your service desk email channel. Select Add email account. Choose your email service provider and enter the requested details before selecting Next. If you have two-step verification enabled for your Gmail account, you will need to set up an application-specific password.
Where is the 'Settings->Email settings' setting? I can't find it anywhere?
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs