You'll need to add the Reopen transition to your workflow. Have a look at Configuring the customer portal - Add Transitions on how to accomplish this.
Can you give that a try and let us know if you have any trouble?
Thanks for the advice. When following this process and try to publish the change I get the following error message "You are editing a draft workflow. The step 'Closed' has no outgoing transitions in the Active workflow, so you cannot add any outgoing transitions in the Draft workflow."
What does this mean and what do I need to do?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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