Hello,
I've read a bunch of Q&A on the topic, but still fail to see how to work this around. I've got 10 projects and single "support@" mailbox (extra mail boxes require extra licenses). I've set up 10 aliases to this mailbox such as "project1@", "project2@" etc.
What I want to do next is to create 10 ServiceDesks, connect all of them to "support@" mailbox and somehow (how?) filter emails sent to "project1@" alias to Project 1 Service Desk and so on.
If that's not possible, then I'm fine with having single Service Desk, which will somehow (how?) tell that request sent to "project1@" alias should go to Project 1 queue and so on.
What is the common way of setting this up?
Thanks!
