I have a Service Desk with 2 request types (problem report and feature request). If a customer creates a problem report, how can I move this to a feature request? I can move the underlying issue type perfectly well, but that does not affect the request type. Any ideas?
there is a oustanding feature request for this: https://jira.atlassian.com/browse/JSD-42
We use this workarround for that but it requires the JIRA Misc Workflow Extension:
The request type is now change in the customer portal.
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