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How do I manually change the status of an issue?

Amanda Chiancone Jun 16, 2015
 

8 answers

1 accepted

1 vote
Answer accepted
Luciano Fagundes Atlassian Team Jun 16, 2015

Amanda,

To change an issue status you should hit one of the workflow transition buttons at the top bar (refer the screenshot below).

Screen Shot 2015-06-16 at 12.13.11 PM.png

There are other ways to change an issue status such using bulk change.

Hope it helps!

Cheers

L.F

Alan Horne Jan 24, 2018

Not there.  Now what?

Helpdesk 3PRO Sep 06, 2018

not there in menu

4 votes
Timo Pitkäranta Jun 21, 2017 • edited

If you don't want to create custom workflow for Service Desk, and just want manually to change the status, you can try automation rules

  1. Open Project Settings > Automation
  2. Add Rule > Custom rule
  3. Name: Toggle Worfklow Status
  4. Conditions
    1. WHEN: Comment added
    2. IF Comment is internal & Comment contains Toggle Status & Issue Matches status = "Waiting for Support" THEN Transition issue Respond to Customer
    3. ELSE IF Comment is internal & Comment contains Toggle Status & Issue Matches status = "Waiting for Customer" THEN Transition issue Respond to Support
  5. Enable Rule: Yes
  6. Save

automation-rule.png

Now when you go write internal comment "Toggle Status" to ticket, the worfklow status changes from "Waiting for Support" to "Waiting for Customer" and vice versa

1 vote
Dennis Guse May 05, 2017

Hi Amanda, you are referring to the standard ootb workflow. A jira administrator can create an own custom workflow for you with transitions, automation rules & status based on your requirements. BR! Dennis

1 vote
Davin Studer Community Leader Feb 19, 2019 • edited Mar 27, 2019

You can change the status of an issue even if there is not a defined transition for it. It involves exporting the issue as a CSV, editing the CSV, and then re-importing it. See the steps below.

  • Run a JQL search like this "key=MYPROJECT-12345"
  • Export the issue as CSV (all fields).
  • Edit the CSV and change the Status (and if the status is a closed state you should change Resolution as well)
  • Go to System -> External System Import -> CSV
  • Import Issue Key, Summary, Resolution (if you are updating to a closed state), and Status and it should update the Resolution and Status on your issue. It will leave the other fields the way they are.
Sascha Ziemann Mar 27, 2019

Jira server has no option to export to CSV.

Davin Studer Community Leader Mar 27, 2019

After you do a JQL search you should see it under the export menu.

Capture.PNG

Sascha Ziemann Mar 27, 2019 • edited

Thanks! I was looking in the issue itself.

Like Davin Studer likes this
0 votes
Amanda Chiancone Jun 16, 2015

Hi Luciano,

Thank you for getting back with me.  I didn't have the option to manually change the status when I selected 'Respond to customer' the status automatically changed.  Do you happen to have a screenshot of where I can select the status options?  For example, I would like to change the status to 'Requires Additional Resource' but when I select 'Respond to customer' I do not have any additional options to choose from.

 Status.png

0 votes
Vincent Huynh Sep 20, 2017

Hello Amanda,

Another thing I would like to note is that all JIRA status can only be changed to another status via "transitions". When you are in an issue, you will only see the buttons for the transitions that are available from that status. For example, the "Respond to customer" was a transition that  moved the issue from its previous status to its current status of "waiting for support". If you do not see any more transition buttons in this status, this is because the current workflow you have set does not have any transitions out of this status.  

Let us know if you have more questions on this!

-Vincent

0 votes
Anatoly Spektor Dec 18, 2018

Instead of writing about it, I thought it might make sense to show it. Please take a look at this video.

0 votes
Jesse Todd Apr 24, 2019 • edited

https://support.atlassian.com/confluence-cloud/

 

I asked a jira rep to help and he did it for me, nice!

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