How do I manage EVERY Service Desk created?

As Admin, I thought I could see all Service Desks projects in the "View all projects" view.

However I have found Service Desk projects that are NOT listed there.

How is this possible? I even created a ticket and got the project key and looked in all issues. But those tickets don't appear.

They look like they are orphaned. 

How is this possible? Thanks for any help/advice you can provide.

1 answer

1 vote

Hi Edwin,

There are 2 options to view 'all projects'. One is the View all projects link under Projects you are referring to. This will show you all projects you have Browse Project permission for.

Another way is through the Administration section. As administrator, either select the cog icon in the top right corner of JIRA and choose projects of press gg and type Projects in the dialog that appears. You will then see the full project list.

Thanks Walter. I can now see the project but when I try to access Customer Permissions, I get this "Snap! You can't view this page
You need to be a Service Desk Agent to access this page. Contact your administrator if you need access."

I am the global admin.

Any way to get around this? Thanks!

Sure Edwin. As the screen says, you need to be a Service Desk Agent on the project in order to access the configuration screens.

If you can access other Service Desks, that means you already have application access to JSD. If not, this is something you usually manage through membership of the service-desk-agents group.

Then, make sure you are part of the Service Desk Team role of the service desk project. And you should be fine.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

970 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you