How do I disable the sign up email in Service desk (cloud)

Hi,

I'd like to disable the email notification new service desk customers get after sending a email to the service desk.

Email is like:

***************

Welcome to Service Desk xxxxxxxxxxx!                                                       
You have been granted access to Service Desk Nikhefhousing portal 
Visit portal

*****************

I allready disabeld the Notifications, but this does not effect the email new service desk customers get.

 

Kind regards,

Erwin

13 answers

Thanks for your answer, but when I disable 'anyone can sign up' option, email send to the service desk from unknown customers don't turn in to tickets on the service desk. And that's what I do want smile

So I do want email send to the service desk to become tickets on the service desk, but I don't want a email notification with sign-up option send tot the sender.

 

Kind regards

There's a feature request to disable Welcome notification as you can see on JSD-1708 and there's a feature request for customization of this message as you can see on JSD-218

Thanks and regards,
Paula Silveira 

It would be nice to disable this in Jira/service desk instead of applying rules at the exchange server

Same issue.  Please update!

We have the same requirement.
Is there a solution?

Regards.

I need the same option, but on the server version of JSD. Has there been any more information found on this subject?

Hi, we have the same problem, did you find any solution ? Thank you.

I would really appreciate a fix for this. I don´t really need my customers to know all the info in the welcome mail.

Hi all.

We made a work-around for this issue by setting a rule on our mail server.

All outgoing messages from the Service Desk user with the topic "Welcome to ....." is automatically blocked/not sent to the original recipient. 

Hi - I realise this is an old ticket, but I'm looking for this feature and I'm interested to know how you managed to do this on the Cloud instance of JIRA? Your explanation indicates to me that you had access to the outgoing mail server of JIRA, which I'm assuming would only be applicable on a server based instance. In the could, the notification for "Welcome" or "Sign up" would be sent to the requester/reporter directly from the Cloud. Could you help?

I have this issue as well on a Cloud instance. How do we disable the "Sign up" email while keeping issue creation open to any user that emails the support email?

Hey Luke, unfortunately at the moment this isn't available, however as this is a highly requested feature Atlassian have decided to work on it as a priority. They are running a beta now.

See details here:

https://jira.atlassian.com/browse/JSD-218

This has been turned into a new feature request, please go and vote on it!

 

https://jira.atlassian.com/browse/JSD-1708

@Einar Hem hei Einar, could you please tell me : step by step how you did it? like where in JIRA SD you set up this rule? 

 

''We made a work-around for this issue by setting a rule on our mail server.

All outgoing messages from the Service Desk user with the topic "Welcome to ....." is automatically blocked/not sent to the original recipient.''  

 

...or anyone else who knows how to do it laugh 

 

Waiting for welcome mails feature (as well as answer templates) since version 1. Until then have to use another Helpdesk system :-/

Any update on when the feature to disable auto Welcome notification will be implemented? 

You must go to the service desk project configuration and click in the people\customers and in the top right you must have everyone have access, click in this option and desactivate Anyone can sign up for a customer account on my Customer Portal

 

Regards.

Hi, we have the same problem

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