I'd like to disable the email notification new service desk customers get after sending a email to the service desk.
Email is like:
Welcome to Service Desk xxxxxxxxxxx! You have been granted access to Service Desk Nikhefhousing portal
I allready disabeld the Notifications, but this does not effect the email new service desk customers get.
Thanks for your answer, but when I disable 'anyone can sign up' option, email send to the service desk from unknown customers don't turn in to tickets on the service desk. And that's what I do want
So I do want email send to the service desk to become tickets on the service desk, but I don't want a email notification with sign-up option send tot the sender.
Hi - I realise this is an old ticket, but I'm looking for this feature and I'm interested to know how you managed to do this on the Cloud instance of JIRA? Your explanation indicates to me that you had access to the outgoing mail server of JIRA, which I'm assuming would only be applicable on a server based instance. In the could, the notification for "Welcome" or "Sign up" would be sent to the requester/reporter directly from the Cloud. Could you help?
@Einar Hem hei Einar, could you please tell me : step by step how you did it? like where in JIRA SD you set up this rule?
''We made a work-around for this issue by setting a rule on our mail server.
All outgoing messages from the Service Desk user with the topic "Welcome to ....." is automatically blocked/not sent to the original recipient.''
...or anyone else who knows how to do it
You must go to the service desk project configuration and click in the people\customers and in the top right you must have everyone have access, click in this option and desactivate Anyone can sign up for a customer account on my Customer Portal
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