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How do I customize the subject line for email notifications when someone comments on an issue?

Evan Ramos Feb 21, 2018

I want to customize the subject line for email notifications, specifically when someone comments on an issue.


All I want to do is put in some custom text, so I found some info and opened up this file:
JIRA_INSTALL/atlassian-jira/WEB-INF/classes/templates/email/subject/issuecommented

and see:

#disable_html_escaping() ($issue.key) $issue.summary

I don't have much experience coding, I just want to put in something like "Someone Commented on this Issue"

Suggestions? Am I in the right place? Any specific syntax I need to use?

1 answer

2 votes
Thomas Deiler Community Leader Feb 21, 2018

Dear @Evan Ramos,

you gotta chance with modifying the email templates.

So long

Thomas

Evan Ramos Feb 22, 2018

Thanks @Thomas Deiler, I tried editing the templates but the subject didn't reflect any of the changes I made. Is there a way to see which file the notification emails pull the subject line from?

Thomas Deiler Community Leader Feb 22, 2018

Dear @Evan Ramos,

leave a short trace on each and see where the trace can be found again.

So long

Thomas

Thomas Deiler Community Leader Feb 25, 2018

Dear @Evan Ramos,

have you been successful with modifying the templates?

So long

Thomas

Evan Ramos Feb 26, 2018 • edited

No luck, I just stuck with a generic Subject Line for the time being.

Thanks for the suggestions, in the future I'll come back to this.

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