I want to customize the look and feel of my internal notifications (agents, administrators) the same way I tailored the notifications for customers. Is that possible for Jira Service Desk Cloud in Next-Gen projects?
I've been playing around and all I was able to do is 'Alert' specific admin within my team but it's nothing close to a notification as it only tags the specified people in the comments section of a ticket.
Atlassian Team members are employees working across the company in a wide variety of roles.
June 1, 2020 edited
Hello Jillian,
Thanks for reaching out to Atlassian Community!
When using Jira Service Desk, agents receive system notifications, which currently it's not possible to edit. Only customer notifications have the option to customize, but for agents, as they receive another type of notifications, there is no option to edit it.
There is a feature request suggesting the implementation of this ability:
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