You just create a queue that includes reporter in (a,b,c) or if you have placed all individuals in different Organization for the project then you can filter on the Organization which will be preferred if you have more than a few customers from any one org.
I want to ensure that your original goal was actually met here since, IMO, the solution I offered would not reflect a poor product if my assumption of your problem is accurate. Given that you are less than satisfied makes me think that maybe you were wanting something else.
Your original question was 'how to create a queue for each customer/organization'. So I interpreted that to mean something like this... I have four customer organizations I support (IBM, ATT, Sony, Billy-Bob's-Boutique). I wish to create separate queues in JSD so that I can have different agents processing each organization and I can have dedicated list of issues by organization rather than a single queue with all tickets from all organizations.
If my interpretation is accurate then I'm unclear where the product failing lies since to create separate queues you need to construct one for each organization. Keep in mind that queues really are nothing more than filtered lists. In fact you can achieve the same thing by creating a filtered list under the "Issues" menu.
Given you mention having to hard code this into a query maybe you were in fact looking for a solution leveraging a single queue with drop down filtering (excel-like) or maybe simply the ability to sort the list by orgainzation. Note the later is something that is associated with an open JSD ticket - JSDCLOUD-298.
I'm happy to point you in a different direction if your original request was not fully met.
For my purpose I don't find it too challenging. With that said I don't use Organization except for a few instances and when I do the filters are static - once created I don't need to change them.
I would suggest opening an Atlassian support ticket that would turn into a suggestion. In fact there may be one already so you may wish to search the JSD support site so you can vote it up.
if you look at the link you posted/referenced there seems to be quite a number of people that share the same opinions I've expressed above and have asked for this feature/asked this question. I would argue that inexperienced users shouldn't have to be writing advanced queries just to be able to sort and filter by organisation.
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Hi all, We are trialing Jira Service Desk for a large-ish, flat, team-based organization where members can serve on multiple teams. A few needs that are not out of the box... Assigning i...
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