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How do I configure the work flow in JSD?

Hi,

I'm just playing with the Jira Service Desk to get a feel for its functionality.

Where/How do I change the work flow (or respond to raised tickets)?

If I follow the admin link (https://aspitech.atlassian.net/secure/admin/ViewApplicationProperties.jspa) I get the following problem continuously...

 

Capture.JPG

 

 

Thanks,

 

Scott

 

1 answer

1 vote
Jack Community Leader Jan 13, 2020

Well if you are seeing that then I would reach out to Atlassian Support.

Are you not able to login to your instance? BTW, you might not want to publish your URL here as this is a public forum, thought I'm sure users can't login w/o an account, still...

Thanks Jack.

I selected the support link at the bottom of the error screen and it brought me here.

I'll give your link a go.

Appears I can't edit the original post to remove the link, but hopefully not a massive problem :)

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