Specifically we're looking to generate an email to a pager address whenever a VIP submits a an issue. We'd like to do this without using JEMH, because I don't know how well JEMH interacts with Service Desk's ability to create external "customers" automatically.
You could create a VIP only service desk to which access is granted based on this group, and then have a hidden custom field which is auto set to VIP which you can filter on. You can not have it automatically apply this to tickets. You may be able to work around it using the Automation plugin: https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin though I am not entirely sure.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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