Specifically we're looking to generate an email to a pager address whenever a VIP submits a an issue. We'd like to do this without using JEMH, because I don't know how well JEMH interacts with Service Desk's ability to create external "customers" automatically.
You could create a VIP only service desk to which access is granted based on this group, and then have a hidden custom field which is auto set to VIP which you can filter on. You can not have it automatically apply this to tickets. You may be able to work around it using the Automation plugin: https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin though I am not entirely sure.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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