Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements


  • Give kudos
  • My kudos


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I change the name of the person sending out questions to submitters

I recently took over the IT department for a company only to find that every aspect of the department was setup under different peoples names. For example, contracts for one item was going to the old it managers email and contracts for another to an old programmer. Jira is one of these problem children. I have been reaching out and having the different places/people change the direction to the IT department and not an individual. I have tried everything to get the "reply to customer" to stop sending out with and individuals name and respond with the IT department. Any suggestions on how to get this to change.   

1 answer

@Robin Powell 



In the JSD go to project settings then Customer Notifications. There is a tab for templates that you can customize using HTML and CSS

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Asked in Jira Service Desk

Calling all Mindville Insight users, we need your help! (there might be swag involved)

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you!  ...

276 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you