For example, currently our Service Desk sends this subject:
[RG Improve] [RescueGroups.org Support] test [HELP-9]
RG Improve is an old name for our JIRA instance? I think?
RescueGroups.org Support is the name of the Service Desk.
test is the subject of the Request.
HELP-9 is the JIRA number.
How can I simplify this text? Where is RG Improve even coming from? I can't find that anywhere. I think just "[HELP-9] test" would be sufficient.
That is correct. You can try to customize the velocity templates, but I have no idea how you would do that for JSD. The JIRA steps for it can be found at: https://confluence.atlassian.com/display/JIRA/Customizing+Email+Content but is not supported by us.
I was able to remove the prefix by updating the database directly. It's odd that a prefix is required. https://confluence.atlassian.com/display/JIRAKB/How+to+remove+the+email+prefix+in+JIRA+SMTP+server+configuration
There is a feature request already opened for this that, according to the last comment in there, should be implemented soon (Cloud first):
Please add yourself as a watcher to the Request, as well as vote for it to increase the visibility per the Implementation of New Features Policy.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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