For example, currently our Service Desk sends this subject:
[RG Improve] [RescueGroups.org Support] test [HELP-9]
RG Improve is an old name for our JIRA instance? I think?
RescueGroups.org Support is the name of the Service Desk.
test is the subject of the Request.
HELP-9 is the JIRA number.
How can I simplify this text? Where is RG Improve even coming from? I can't find that anywhere. I think just "[HELP-9] test" would be sufficient.
That is correct. You can try to customize the velocity templates, but I have no idea how you would do that for JSD. The JIRA steps for it can be found at: https://confluence.atlassian.com/display/JIRA/Customizing+Email+Content but is not supported by us.
I was able to remove the prefix by updating the database directly. It's odd that a prefix is required. https://confluence.atlassian.com/display/JIRAKB/How+to+remove+the+email+prefix+in+JIRA+SMTP+server+configuration
There is a feature request already opened for this that, according to the last comment in there, should be implemented soon (Cloud first):
Please add yourself as a watcher to the Request, as well as vote for it to increase the visibility per the Implementation of New Features Policy.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs