In the workflow, in diagram mode only. Click on the Transition. A checkbox " Show transition in the customer portal" will be displayed. If you check that off, the transition will be visible to your customer.
Hope that helps
Here is the Doku Link that describes this ... https://confluence.atlassian.com/servicedeskcloud/configuring-the-customer-portal-732528918.html#Configuringthecustomerportal-addTransitionsAddtransitions
Thanks for your response.
I am trying to give the customers permissions that they can change the status to "closed" from any status, but the agents will use a workflow that can not change the status from any status.
I want the customers to be able to say at any given time, my issue is solved.
@oron hovav, Susan’s answer is accurate and what you want. You can either change the workflow so that the Closed status can be transitioned to from All other statuses and expose that transition leg to the portal or add individual transitions from all other statuses to Closed and expose. Note that your agents will have the same (and more) power as you customers. They simply need to be trained on proper workflow etiquette.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs