Here is the Doku Link that describes this ... https://confluence.atlassian.com/servicedeskcloud/configuring-the-customer-portal-732528918.html#Configuringthecustomerportal-addTransitionsAddtransitions
Thanks for your response.
I am trying to give the customers permissions that they can change the status to "closed" from any status, but the agents will use a workflow that can not change the status from any status.
I want the customers to be able to say at any given time, my issue is solved.
@oron hovav, Susan’s answer is accurate and what you want. You can either change the workflow so that the Closed status can be transitioned to from All other statuses and expose that transition leg to the portal or add individual transitions from all other statuses to Closed and expose. Note that your agents will have the same (and more) power as you customers. They simply need to be trained on proper workflow etiquette.
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