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How do I add Knowledge base to Jira ServiceDesk?

Jim Strange Feb 21, 2019

This blog https://www.atlassian.com/blog/jira-service-desk/6-steps-to-create-knowledge-base-jira-service-desk-confluence says, "with one click in the configuration menu (that little cog in the top right corner)..."

 

Well I've clicked that cog and it doesn't give me any options to add knowledge base.

 

Can anybody advise how I can add KB to Jira SD please?

 

Thanks

2 answers

1 vote
Dilip Mone Feb 21, 2019

hi @Jim Strange 

I think this link will helpful to you.

https://confluence.atlassian.com/servicedeskcloud/serving-customers-with-a-knowledge-base-732528995.html

I have one project demo for you

1)Click on the Knowledge base in jira service desk it will directly reflects you to the knowledge base of the confluence  and shows the default article for the respective project.Knowledge base1.JPG

Here you click on the create article then it will reflects you to confluence directly.

1.JPG

I think so it might be helpful to you.

0 votes
Nour Durra Feb 21, 2019

hi @Jim Strange 

You need first to have Confluence installed and connected to your JSD instance, this is the knowledge base supported for Jira Service Desk

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