It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How do I add Knowledge base to Jira ServiceDesk?

Jim Strange Feb 21, 2019

This blog says, "with one click in the configuration menu (that little cog in the top right corner)..."


Well I've clicked that cog and it doesn't give me any options to add knowledge base.


Can anybody advise how I can add KB to Jira SD please?



2 answers

1 vote
Dilip Mone Feb 21, 2019

hi @Jim Strange 

I think this link will helpful to you.

I have one project demo for you

1)Click on the Knowledge base in jira service desk it will directly reflects you to the knowledge base of the confluence  and shows the default article for the respective project.Knowledge base1.JPG

Here you click on the create article then it will reflects you to confluence directly.


I think so it might be helpful to you.

0 votes
Nour Durra Feb 21, 2019

hi @Jim Strange 

You need first to have Confluence installed and connected to your JSD instance, this is the knowledge base supported for Jira Service Desk

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira Service Desk

4 changes to queues and issues you don’t want to miss

Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...

647 views 9 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you