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How coding custom report for Jira Service Desk

Hi,

I did with guide:

https://developer.atlassian.com/server/jira/platform/creating-a-jira-report/

 

I see these custom reports in reports list in local Jira.


After "atlas-package" export "target\jira-report-plugin-1.0-SNAPSHOT.jar" and import to Jira Service Desk.

 

But I don't see my reports in reports list in Jira Service Desk.

Here:
http://localhost:8080/projects/{project_short_name}/reports/workload

 

What guide need used for create custom report for Jira Service Desk?

 

1 answer

0 votes
Andy Heinzer Atlassian Team Oct 08, 2019

Hi Konstantin,

I understand you are following this guide to create a custom report in Jira, but that you can't seem to find this custom report in your Service Desk project.

I think I know what is happening here.  The guide you refer to is specifically designed for Jira Core.  However you should still be able to use it in a Service Desk or Software type project.  The problem I believe is in the way that each project type (Core, Service Desk, Software) handles its own reporting.  Both Software and Service Desk projects have a completely different URL pattern to follow for viewing reporting than Jira Core projects do.  Because of this, I don't believe you will be able to see these custom reports by going to your suggested URL of /projects/ABCD/reports/  (where ABCD is the Service Desk project key).

Instead, let's try the Jira Core URL for this project, which would be something like

/projects/ABCD?selectedItem=com.atlassian.jira.jira-projects-plugin:report-page

Try this.  If you're custom plugin is loaded into Jira and has created its own report, I would expect it to appear on that page.

Service Desk has its own reporting available to it outside these Jira Core reports.  It even has details on creating your own custom Service Desk reports noted in Setting up service desk reports.  Perhaps you are already aware of that, but if not please check it out.  It doesn't require you to create any plugins in Jira, but perhaps those reporting options are insufficient for the information you are trying to report on.  In which case, the custom plugin would probably be the preferred method here.

I hope this helps.

Andy

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