How can you automatically associate customer users with organizations based on domain?

[Scott McDonald]

We are an MSP looking into Jira Service Desk as a ticketing platform. We support customers in ~30 organizations that each have their own email domains, and we prefer to use email as the engagement medium.

A fairly critical feature for us would be the ability to automatically associate ticket requestors with their organization, based on the email address that sent the request. Is this possible?

-Scott

[Angélica Luz]

Hello Scott,

Welcome to Atlassian Community!

When using Jira Service Desk, currently, there is no option to automatically add customers to an organization based on domain.

If a customer creates a ticket, that may also create an account for them, they will be listed on the customers' page and then it's necessary to manually add them to the desired organization.

There is a feature request suggesting the implementation of this ability:

• Email domain organization association

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica