Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can we remove the user from the 'from' field of an outgoing email?

Hello,

 

Originally, the 'Email from' field in our settings was set as ${fullname} (Jira), but that was causing some confusion.  The field is now set as "Glenn JIRA".    The result out going emails are not consistent.  My company O365 email shows the issue summary followed by the outgoing email address, but my personal Outlook email shows the user full name followed by the outgoing email address.  Is there a way to configure our email so a user name is not displayed in the from field?  

 

Thank you,

 

Mick

1 answer

0 votes

Hi Mick,

Thank you for reaching out to Atlassian Community!

As per the details you provided, this is related to Service Desk, is that correct?

If so, currently, it's not possible to remove or edit the From field from Service Desk projects.

The ${fullname} (Jira) on the system configuration only works for system notifications. For customer notifications, it will show the agent's full name.

We have a feature request suggesting to hide this information and use the system configuration in Service Desk:

Please, click on vote and watch to receive updates about the features.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,188 views 15 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you