We currently have a JIRA 25 user license, but I'll be deleting all of them leaving only 7. Do we have to contact sales contact?
To reduce cost, we are migrating to JIRA Service Desk where we can have unlimited customers use our support portal, as opposed to giving each a JIRA license.
So, if we have 7 JIRA users...does that mean we must have 7 Service Desk agents? If so, would our cost be $175/month, or ($10 for the first three & $25 for the remaining 4?....so $110/month?
Yes, to down-size a licence, it's best to contact "sales at atlassian dot com", quoting your SEN if you can (should be on the system info page). You could just wait for the old one to expire and buy a smaller one, but I'm sure Sales will do you a better deal.
You don't need 7 service desk agents though. I suspect you'll want 10 JIRA users + 3 Agents.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs