How can we reduce JIRA user license from 25 to 10?

Hi, 

We currently have a JIRA 25 user license, but I'll be deleting all of them leaving only 7. Do we have to contact sales contact?

To reduce cost, we are migrating to JIRA Service Desk where we can have unlimited customers use our support portal, as opposed to giving each a JIRA license.

So, if we have 7 JIRA users...does that mean we must have 7 Service Desk agents? If so, would our cost be $175/month, or ($10 for the first three & $25 for the remaining 4?....so $110/month?

1 answer

1 accepted

This widget could not be displayed.

Yes, to down-size a licence, it's best to contact "sales at atlassian dot com", quoting your SEN if you can (should be on the system info page).  You could just wait for the old one to expire and buy a smaller one, but I'm sure Sales will do you a better deal.

You don't need 7 service desk agents though.  I suspect you'll want 10 JIRA users + 3 Agents.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

534 views 23 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you