How can we hide JIRA Service Desk's Onboarding help popups?

Is there a way to disable the on boarding help bubbles such as: "The Customer Portal is where your customers raise requests. See for yourself by creating a request now."

2 answers

No response to this?  I would like to know as well. 

0 vote

Hi guys, 

Sorry about the late response, but basically once you follow through the whole "training steps" in JIRA Service Desk, those boxes should go away. If you'd like to change this directly on the database, you can run the following queries:

SELECT * FROM propertyentry WHERE lower(property_key) LIKE 'chaperone:sd-eval-tour:%';
UPDATE propertystring SET propertyvalue = '["portal-preview","created-issue"]' WHERE id = (ID from the previous select);

Cheers!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

792 views 5 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you