How can we hide JIRA Service Desk's Onboarding help popups?

Is there a way to disable the on boarding help bubbles such as: "The Customer Portal is where your customers raise requests. See for yourself by creating a request now."

2 answers

No response to this?  I would like to know as well. 

0 vote

Hi guys, 

Sorry about the late response, but basically once you follow through the whole "training steps" in JIRA Service Desk, those boxes should go away. If you'd like to change this directly on the database, you can run the following queries:

SELECT * FROM propertyentry WHERE lower(property_key) LIKE 'chaperone:sd-eval-tour:%';
UPDATE propertystring SET propertyvalue = '["portal-preview","created-issue"]' WHERE id = (ID from the previous select);


Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published 6 hours ago in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

30 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot