How can we hide JIRA Service Desk's Onboarding help popups?

Is there a way to disable the on boarding help bubbles such as: "The Customer Portal is where your customers raise requests. See for yourself by creating a request now."

2 answers

No response to this?  I would like to know as well. 

0 vote

Hi guys, 

Sorry about the late response, but basically once you follow through the whole "training steps" in JIRA Service Desk, those boxes should go away. If you'd like to change this directly on the database, you can run the following queries:

SELECT * FROM propertyentry WHERE lower(property_key) LIKE 'chaperone:sd-eval-tour:%';
UPDATE propertystring SET propertyvalue = '["portal-preview","created-issue"]' WHERE id = (ID from the previous select);


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,234 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you