How can we add custom fields to the Service Desk Customers?

I am looking to add few custom fields at the Customer level in JSD. Ex- Contract Start Date and End Date. 

3 answers

Hi Piyush,

I don't think it is possible to add custom fields to JSD customers, however, there are several add-ons on a marketplace that could help you store further customer related information. Among the most popular are:

Atlas CRM

CRM for JIRA - Customers & Sales

I hope this helps,


0 votes
Steven Behnke Community Champion Jul 10, 2017
  1. Add the new fields to Custom Fields.
  2. Add these fields to the Screen assigned to the Create operation for the respective screen scheme assigned to an Issue Type in your project.
  3. Add these fields to the Request Type as appropriate.

Does this create a custom field at customer level or issue level?

All custom fields are created at the global issue level when given a Global Configuration Scheme (default).

When you add them to the Request Type, then it is visible to the Customer.

Hi Steven,

I am not sure if I am very clear in what I am asking. I was looking to add few additional custom fields at Customers level. By default, when we say Add Customer - JSD just show a Single text area and we have to enter Username or Email Address + We can associate them with an organization.



I see. I wasn't clear on that. 

There's no "fields" to associate to user accounts in JIRA.

What you could do is add "User Properties" to the user accounts and then surface the data somehow.

Thanks for your response

0 votes
Susan Hauth Community Champion Jul 11, 2017

That's what we do, is maintain user's properties such as their Client and Tempo account and then when the user creates an issue we use a post workflow function to populate the custom field "Client" from the user property and the tempo Account field form the user's property.  DOn't love the overhead, but don't know any other way around it.

Thanks for you response

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

358 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you