I don't think it is possible to add custom fields to JSD customers, however, there are several add-ons on a marketplace that could help you store further customer related information. Among the most popular are:
CRM for JIRA - Customers & Sales
I hope this helps,
I am not sure if I am very clear in what I am asking. I was looking to add few additional custom fields at Customers level. By default, when we say Add Customer - JSD just show a Single text area and we have to enter Username or Email Address + We can associate them with an organization.
That's what we do, is maintain user's properties such as their Client and Tempo account and then when the user creates an issue we use a post workflow function to populate the custom field "Client" from the user property and the tempo Account field form the user's property. DOn't love the overhead, but don't know any other way around it.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs